Your hobby turned into a profitable business. You didn’t expect this success, but here you are with your own store full of the furniture you love to create. The tourists pour in and pay out. After carefully squeezing her newly purchased rocking chair into her SUV, the happy shopper grabs several business cards to share with her friends back home. “You do ship out of state, right?” Wow! You could have never thought of shipping your products to a customer. Now what can you do next?
Today’s successful businesses rely on getting products to their customers in a timely manner. If they can’t come to you, then you need to get it to them. There are several services available when sending out regular sized packages, but larger items can be a challenge. Furniture, appliances and heavy items encounter more shipping restrictions and larger costs.
When your business relies on getting your products to a customer, having the most reliable shipping company is very imperative. If you can’t get your product delivered within a reasonable time frame, and at a reasonable cost, then that customer will shop elsewhere. Unfortunately, that customer may share their bad experience with friends and on-line review sites. This could be detrimental to your business because this could allow your company the one to go to if there are some good reviews online and there has been good customer feedback. If there is some unsatisfactory customer feedback, they will turn elsewhere.
Choosing a reliable shipping company may require research, phone calls, reading reviews on-line and meeting with several shipping company representatives. You may experiment with some on a trial basis to see how satisfied you are with their service. Make sure you work with them to get an affordable pricing plan. Also, make sure you get some clarification on what they offer. There are several questions that should be asked. Are they willing to bring an item into a customer’s home? Will they unpack and take care of the packing materials? If so, are there additional fees and what are they? Some companies offer a tiered service which can be beneficial for some businesses and not so much for others. Make sure you do your homework to see what you need.
There are many important factors when choosing a shipping company, but reliability should be number one on your list. If you can’t trust a shipping company to get your product to a customer, then that customer cannot trust you. Without trust, your business will suffer, possibly even fail. Reliability isn’t just that they get your product there within the stated time frame; it also includes that the condition of your product be undamaged. If your product is broken upon arrival, then the customer most likely is going to be very upset with you. When it comes to customer service, more is always better. Customer service is extremely important because it allows your company to improve on positive things mentioned and fix on negative things mentioned. Everyone wants a happy customer, and that should include you as a customer of a shipping company.
John has worked with shipping companies like homedirectusa.com and believes in satisfying a customer’s needs when it comes to the best reliable shipping.