Customer Service
Thank you for shopping at Neeps Lawn and Garden Supplies, where we are committed to providing you with the best lawn supplies and garden tools to maintain a healthy lawn and beautiful garden.
Contact Information
| By standard mail Neeps Inc. 100 N Wilkes Barre Blvd. Wilkes Barre, PA 18702 By phone Call toll free 1-800-570-5442 Monday - Friday 9am - midnight ET Saturday & Sunday 9am - 9pm ET By fax 1-570-270-6078 By email Business email address info@neeps.com | Top Selling Categories Garden Tools Flower Boxes & Pots Outdoor Decorations Chemical Herbicides Pest Controls Pond Water Treatment Bird Feeders Bird Houses Wheelbarrows & Carts Garden Hoses |
Orders generally ship within 1 to 2 business days after they are placed. Please verify that your shipping address is complete and correct during checkout. If your shipping address is incorrect, your order will be delayed. The map below is a estimation of ground shipping time once your order has left our warehouse.
To view additional shipping charges, we have provided a shipping calculator located in the Shopping Cart. Simply add your US Zip Code after you have added items to your order.
Orders over 100 lbs. may be subject to additional shipping charges and can only be shipped via Ground. If the actual costs vary from the shipping amount displayed upon checkout, you will be contacted via email with any additional shipping charges and are responsible to respond within 48 hrs. to confirm or deny shipping charges. Failure to respond will result in the delay, or possible cancellation, of your order. If you have any questions about our shipping policies, please contact us by phone or email.
If you wish to cancel an order, email info@neeps.com prior to the order leaving our warehouse. In the event your order has left our warehouse prior to cancellation, please follow the standard return policy to receive a RA Number.
|
|
To view additional shipping charges, we have provided a shipping calculator located in the Shopping Cart. Simply add your US Zip Code after you have added items to your order.
Orders over 100 lbs. may be subject to additional shipping charges and can only be shipped via Ground. If the actual costs vary from the shipping amount displayed upon checkout, you will be contacted via email with any additional shipping charges and are responsible to respond within 48 hrs. to confirm or deny shipping charges. Failure to respond will result in the delay, or possible cancellation, of your order. If you have any questions about our shipping policies, please contact us by phone or email.
Refund, Returns and Cancellation Policies
We will accept the return of any order within 30 days of purchase. A 20% restocking fee applies. Please call 1-800-570-5442 or email info@neeps.com. No returns will be accepted without an RA (Return Authorization) Number. You will be responsible for any and all shipping charges of the return, unless we shipped an incorrect or damaged item, including shipping the merchandise back to us. Upon receipt of the shipment, we will refund the original purchase price, minus a 20% restocking fee, of that item(s). All returns must be in the original condition and packaging.If you wish to cancel an order, email info@neeps.com prior to the order leaving our warehouse. In the event your order has left our warehouse prior to cancellation, please follow the standard return policy to receive a RA Number.
Privacy and Security
For details regarding the protect of your personal information, please view our privacy policy.Payment Options
You can use the following payment methods when ordering: